Navigating your finances and managing your credit card should be seamless and stress-free. Bank of America understands this, which is why they offer multiple avenues for customer support, ensuring you can always find the help you need. Whether you have questions about your account, need to report a lost or stolen card, or want to dispute a charge, knowing how to reach Bank of America’s customer care is essential. This guide provides you with all the necessary contact information, focusing on the Bank Of America Credit Card Customer Care Number, alongside other helpful resources.
Contact Bank of America Credit Card Customer Service
Bank of America provides several ways to get in touch with their customer service team, catering to different preferences and needs. You can choose to write to them for certain inquiries or call for immediate assistance.
By Mail
For specific types of correspondence, such as payments and billing inquiries, you can send mail to the following addresses:
Credit card payments
Bank of America
PO Box 15019
Wilmington, DE 19886-5019
Express overnight service
Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000
Credit card billing inquiries
Bank of America
PO Box 672050
Dallas, TX 75267-2050
It’s important to use the correct address based on the nature of your mail to ensure timely processing. Remember that for dispute processes, logging into Online Banking is recommended for efficiency.
By Phone – Bank of America Credit Card Customer Care Number
For immediate assistance, especially in urgent situations like a lost or stolen card, calling is the quickest method. Here are the key Bank of America credit card customer care numbers:
Credit card customer service (including lost or stolen card)
800.732.9194 (Within the U.S.) – 24/7
1.302.738.5719 (International, roaming charges may apply) – 24/7
These lines are available around the clock, ensuring you can reach support whenever you need it. Bank of America also accommodates customers with relay services (dial 711) and offers language interpretation services at no cost, demonstrating their commitment to accessible customer service.
Credit card activation
800.276.9939 – 24/7
Need to activate your new credit card? Use this dedicated Bank of America credit card customer care number for a swift activation process.
Credit card billing inquiries
866.266.0212
For specific questions or concerns related to your credit card billing, this number connects you directly to the billing department.
Frequently Asked Questions (FAQs) About Bank of America Credit Card Support
Bank of America’s customer service extends beyond direct contact methods. They also provide a comprehensive FAQ section to address common queries and empower you to find quick solutions.
Check Application Status
If you’ve recently applied for a Bank of America credit card online, you can easily check your application status online. Alternatively, you can call 866.422.8089 to inquire about your application status.
Checking Your Balance and Account Management
The most convenient way to check your credit card balance and manage your account is through Bank of America’s Online Banking. Once logged in, you can:
- View your current balance, available credit, and payment due date.
- Access up to 12 months of transaction history.
- Download transactions for financial software.
- Make online payments.
- Contact customer service through secure messaging.
Redeeming Credit Card Rewards
Bank of America offers flexible options for redeeming your credit card rewards:
- Mobile App: Log in to the Mobile Banking app and use the “View My Rewards” link or Erica, the virtual assistant, to redeem rewards.
- Website: Access Online Banking, select your credit card, and navigate to the “Rewards” tab.
- Phone: Call 800.434.8313 (option 2, Mon-Fri 9 a.m.-9 p.m. ET) to redeem rewards over the phone.
Understanding Fees
For detailed information about fees associated with your credit card account, log in to Online Banking and find the “Fee information” section under the Information & Services tab. You can also consult the FAQs about fees or your original credit card agreement.
Fraud Prevention
Bank of America provides resources to help you protect yourself from fraud. Review their fraud prevention checklist for steps you can take to enhance your security and safeguard your financial information.
Disputing Transactions
If you need to dispute a credit card transaction, Bank of America simplifies the process for Online Banking users. Disputes can be submitted directly through transaction details in the Activity tab or via the “Dispute a transaction” link in the Information & Services tab. For immediate concerns about pending charges, contacting the merchant directly is advisable. Remember, timely notification is crucial, with most disputes needing to be filed within 60 days of the statement date.
Credit Card Assistance
If you’re facing difficulties managing your credit card debt, Bank of America offers a credit card assistance page with resources and support. They also recommend exploring Better Money Habits articles for guidance on tackling financial stress and considering credit counseling.
Additional Support Resources
Beyond phone and mail, Bank of America offers other helpful resources:
Find ATMs & Financial Centers
Use the financial center locator to find the nearest Bank of America ATM or financial center for in-person banking needs.
Schedule an Appointment
For more in-depth discussions or to open a new account, you can schedule an appointment online at your convenience.
Connect on Social Media
Bank of America also offers customer support through social media:
- Facebook: Message them privately through their Bank of America Facebook Page.
- Twitter: Direct message @BofA_Help on their verified Twitter account.
Social media support is available Mon-Fri, 8 a.m. to 9 p.m. ET, Sat, 9 a.m. to 6 p.m. ET, and Sun, 8 a.m. to 5 p.m. ET. When reaching out via social media, remember not to share sensitive information like account numbers or Social Security numbers.
Bank of America is dedicated to providing comprehensive and accessible customer service. Whether you prefer to call the Bank of America credit card customer care number for immediate help or explore online resources, support is readily available to manage your credit card account effectively.
