Streamlined Bill Payments: Pay Bills with Ease
Citadel FCU has listened to member feedback and revamped the bill payment process within Online & Mobile Banking to make it more intuitive and efficient. Paying your bills online is now quicker and simpler than ever before.
The updated system allows you to:
- Effortlessly manage multiple bills: Pay various bills simultaneously, each with different amounts, payment dates, and payment methods, all in one go. This feature is a significant time-saver for users managing multiple accounts and payments.
- Reduce Payment Time and Clicks: The number of steps and clicks required to pay a bill has been minimized, streamlining the entire process. This makes online bill payment faster and less cumbersome.
- Simplified Autopay and Recurring Payments: Setting up or modifying autopayments and recurring bill payments is now more straightforward. This ensures you never miss a payment and can easily manage your scheduled transactions.
To experience these improvements, simply log in to your Citadel FCU account through the website or mobile app. In the browser version, select Pay My Bills, or in the app, tap Pay. The Smart View tab provides a clear overview of your payment activity, showing recently scheduled, processing, and processed payments, along with any upcoming or overdue eBills. For initiating new payments or scheduling future ones, navigate to the Pay Bills tab.
Enhanced Digital Banking Experience: Control at Your Fingertips
Citadel FCU’s commitment to providing cutting-edge digital banking tools is evident in the major upgrade to their Online & Mobile Banking platforms. This enhancement is designed to give you greater control and a more personalized banking experience. The upgraded platform includes all the features you already appreciate, plus a host of new functionalities:
- Customized Dashboards: Tailor your dashboard to display the information most relevant to you, providing a snapshot of your financial status at a glance.
- Free Credit Score Monitoring: Stay informed about your credit health with free credit score monitoring integrated directly into your online banking platform. This empowers you to track your progress and maintain a healthy credit profile.
- Self-Service Balance Transfers: Easily manage your balances with self-service balance transfer options, allowing you to consolidate debts and optimize your finances.
- Custom Account Alerts: Set up personalized alerts for various account activities, keeping you informed about transactions, balances, and more. This helps you stay on top of your finances and detect any unusual activity promptly.
- Card Controls: Take control of your Citadel FCU debit and credit cards with robust card controls. You can set spending limits, restrict transaction types, and even temporarily disable your card if needed, all through online banking.
This comprehensive upgrade ensures you get more control and convenience without added complexity. Explore these enhanced features by visiting Citadelbanking.com/EmpowerYou for the latest details.
Citadel Business Banking: Expanding Services for Businesses
Citadel FCU has expanded its offerings to cater to the needs of the local business community with the launch of its new Business Banking division. This expansion includes a dedicated team and a full suite of Business Banking products and services, accessible through online banking platforms.
For business members, Citadel FCU provides:
- Flexible Business Accounts: A range of business checking and savings accounts tailored to different business needs.
- Business Loans and Commercial Mortgages: Financing options to support business growth and real estate investments.
- Business Certificates: Secure investment options for business funds.
- Comprehensive Online Banking Tools for Businesses: Robust online banking platforms designed to meet the specific needs of businesses, including tools for managing accounts, transactions, and cash flow.
- Cash Management Solutions: Advanced solutions to streamline cash flow management and optimize financial operations.
A dedicated Business section on the Citadel FCU website (Citadelbanking.com/business-banking) provides easy access to information, tools, and resources specifically for business members. Personal banking services remain accessible through the separate Personal tab, ensuring a clear and organized online experience for all members.
Website Enhancements: Improved Navigation and User Experience
Citadel FCU has also revamped its website (CitadelBanking.com) with a fresh look and feel, alongside several functional improvements designed to enhance user experience, particularly for online banking access and support.
Key website enhancements include:
- Prominent Online & Mobile Banking Login: The login portal remains conveniently located at the top of the website but is now larger and more visible for easier access.
- Intuitive Navigation: Improved navigation, especially for Business Banking, ensures quick and easy access to both Personal and Business products and services.
- Streamlined Customer Support Access: Easy access to frequently sought information and support resources, including Citadel’s routing number, Branch Hours, Video Connect, Locations, Rates, and the Customer Support page.
- Enhanced Mobile Experience: The website is optimized for mobile devices, providing a seamless and user-friendly experience on smartphones and tablets.
- Financial Wellness Resources: Featured articles on financial wellness are now integrated into the website, offering valuable content to help you build financial strength.
These website updates are aimed at making it easier for you to find information, access online banking, and get the support you need.
Teen Debit Accounts: Empowering Young Savers
Citadel FCU is investing in the financial future of younger generations with the introduction of Teen Debit Accounts. Designed for teenagers aged 13 and older, these accounts provide a practical introduction to everyday spending and financial responsibility.
Teen Debit Accounts offer:
- Joint Ownership: Accounts are jointly owned with a parent or guardian, allowing for guidance and oversight.
- Direct Deposit Capability: Teens can easily set up direct deposit for paychecks, ideal for those with part-time or summer jobs.
- Cash App Connectivity: The debit card can be linked to popular cash apps like Venmo, PayPal, or Zelle, facilitating easy money transfers with friends and family under parental supervision.
Learn more about Teen Debit Accounts at CitadelBanking.com/TeenDebit.
Voice Banking with Adel: Banking on the Go
For members seeking convenient, hands-free banking, Citadel FCU introduces Adel, a voice banking service. Adel replaces traditional dial-pad menus with a voice-driven experience, allowing you to manage your banking needs simply by speaking.
With Adel, you can:
- Manage Banking via Voice: Interact with Citadel FCU’s phone banking system using voice commands, making it easier to access information and conduct transactions while on the move.
- Get Quick Answers: Adel provides fast and easy answers to your banking inquiries, saving you time and effort.
Discover the convenience of voice banking with Adel at CitadelBanking.com/Adel.
Your Feedback Matters
Citadel FCU is dedicated to continuously improving your banking experience and values your feedback. If you have any suggestions or comments, please let them know how they’re doing. Your input helps Citadel FCU refine its services and ensure they meet your evolving financial needs.
