Chase Sapphire Reserve: Accessing Premier Benefits and Customer Service

The Chase Sapphire Reserve card is renowned for its premium travel rewards and exclusive benefits, designed to enhance every aspect of your journeys and daily life. Understanding how to fully leverage these benefits, including accessing efficient customer service, is key to maximizing your card membership.

Exploring the World of Sapphire Reserve Rewards

The Chase Sapphire Reserve card is more than just a credit card; it’s your passport to a world of elevated experiences. From travel perks to dining indulgences and seamless rewards redemption, this card is crafted for those who seek the best. Let’s delve into the core benefits that make the Sapphire Reserve a top choice for discerning individuals.

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01 Travel

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Alt text: A couple looking at a scenic mountain view, representing travel benefits of Chase Sapphire Reserve.

Elevate Your Journeys

Accumulate valuable points with every purchase, accelerating your progress towards your dream destinations. Whether booking flights, reserving hotels, or utilizing ride-sharing services, your spending translates into rewarding travel opportunities.

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Premium Travel Privileges Await

Sapphire Reserve elevates your travel experience with a suite of premium benefits. From generous travel credits that ease your expenses to access to luxurious properties across the globe, your journeys become more comfortable and rewarding.

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02 Dining

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Alt text: A group of friends enjoying a meal at an outdoor restaurant, highlighting dining rewards with Chase Sapphire Reserve.

Savor Global Culinary Delights

Indulge in exceptional dining experiences, from your favorite local bistro to globally acclaimed restaurants. Sapphire Reserve ensures that every meal is an opportunity to earn rewards and enjoy special dining privileges.

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03 Ultimate Rewards®

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Maximize Your Reward Potential

Unlock the full potential of your rewards with unparalleled flexibility. Book flights, hotels, and car rentals effortlessly through Chase Travel, or transfer your points to a variety of partner travel programs, giving you control over your rewards.

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Diverse Redemption Options

Beyond travel, your Ultimate Rewards points offer diverse redemption options. Redeem points for statement credits to offset your balance, choose from a wide array of gift cards, or explore other flexible methods to utilize your points according to your preferences.

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04 Lounges

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Alt text: Interior of an airport lounge with comfortable seating, showcasing lounge access benefit for Chase Sapphire Reserve cardholders.

Escape the Airport Hustle in Luxury Lounges

Transform your airport experience with access to premium lounges. Enjoy the tranquility of Chase Sapphire Lounge by The Club and Priority Pass lounges, making pre-flight time a relaxing and enjoyable part of your journey.

  • The Reserve Suites by Chase

For an unparalleled lounge experience, Sapphire Reserve cardmembers can indulge in The Reserve Suites at Sapphire Lounge by The Club at LaGuardia Airport (Terminal B). These exclusive suites offer caviar service upon arrival, curated wine lists, gourmet menus, and private spa-like bathrooms. Suites can be booked for a fee up to 72 hours before departure via the Chase Mobile® app, subject to availability.

Learn more about the Sapphire Lounge and Reserve Suites at LGA

Air Canada Lounges

Chase Sapphire Reserve cardholders also gain access to select Air Canada Maple Leaf Lounges and Air Canada Cafés in the U.S., Canada, and Europe. Present your Sapphire Reserve card and a same-day boarding pass on any Star Alliance carrier to enter. Note that some lounges are excluded. Check the link below for participating locations and detailed information.*

Explore Lounges

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05 Protection

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Alt text: A serene poolside scene with wine glasses, representing travel protection and peace of mind with Chase Sapphire Reserve.

Travel with Confidence and Security

Travel with enhanced peace of mind knowing that Sapphire Reserve prioritizes your security. Benefit from built-in protection services designed to safeguard you whether you’re flying abroad or driving across the state.

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Robust Account and Purchase Protection

Your Sapphire Reserve card provides comprehensive account and purchase protection. Enjoy enhanced security features designed to protect your transactions and personal information.

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06 Events

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Alt text: A lively crowd at an event, illustrating exclusive event access for Chase Sapphire Reserve cardmembers.

Unlock Exclusive Events and Experiences

Sapphire cardmembers receive privileged access to a curated selection of events and experiences. Enjoy priority ticketing and premium seating for a wide array of sought-after entertainment.

  • Early-Access Tickets

Skip the general sale rush and secure your tickets to popular concerts and sporting events before they sell out, thanks to early-access ticketing for Sapphire cardmembers.

Priority Seating

Experience events from the best vantage points. Sapphire Reserve cardholders can access priority seating, bringing you closer to the action at concerts, games, and performances.

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07 Wellness

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Alt text: A Peloton bike in a home setting, promoting wellness rewards with Chase Sapphire Reserve.

Earn More on Peloton for Your Wellness Journey

Enhance your fitness routine and earn rewards simultaneously. Sapphire Reserve cardmembers earn 10x total points on Peloton equipment and accessory purchases over $150 (up to 50,000 points). This offer applies to Peloton Bikes, Tread, Guide, or Row and is valid until Mar. 31, 2025.*

Shop Peloton

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08 Services

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Alt text: A hand holding a Chase Sapphire Reserve card in a cafe, representing personalized services available to cardmembers.

Dedicated Customer Service and Personalized Assistance

Sapphire Reserve cardholders benefit from personalized assistance designed to simplify your life. From travel coordination to restaurant reservations and entertainment access, complimentary support and referrals are readily available. Crucially, accessing Chase Bank Customer Service Hours is straightforward and designed for your convenience.

  • 24/7 Customer Service Access

Enjoy the peace of mind that comes with 24/7 access to customer service. Whether you have a question about your rewards, need assistance with a transaction, or require urgent support, dedicated specialists are available around the clock. Simply call the customer service number located on the back of your Chase Sapphire Reserve card for immediate assistance, regardless of the time of day or night. This ensures that help is always within reach, reflecting Chase’s commitment to exceptional customer support hours.

  • Visa Infinite Concierge Service*

For specialized assistance, the Visa Infinite Concierge Service is available at 1-877-660-0905. This service can help with dinner reservations, securing tickets for Broadway shows, concerts, and sporting events, and other lifestyle requests.

  • Travel and Emergency Assistance

If you encounter unexpected issues while traveling, the Benefit Administrator is available to provide legal and medical referrals, as well as other travel and emergency assistance. While you are responsible for any costs incurred for goods or services, this service offers invaluable support when you’re away from home.

Learn more

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Convenient Account Management

Managing your Sapphire Reserve account is designed to be seamless and user-friendly. From mobile account access via the Chase Mobile® app to contactless payment options, cardmembers can take advantage of numerous safe and convenient features that streamline their financial interactions.

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Unlock Even More from Your Rewards

Alt text: An image representing travel booking, promoting travel redemption options for Chase Ultimate Rewards.

Redeem for Travel with Bonus Value

Maximize your points by redeeming them for travel through Chase Travel, where they are worth 50% more. This enhanced redemption value makes your travel rewards even more impactful.

Book travel

Alt text: Hands using a mobile banking app, illustrating Pay Yourself Back feature for Chase Ultimate Rewards.

Pay Yourself Back® for Added Flexibility

Gain even more value from your points with the Pay Yourself Back® feature. Redeem points for statement credits on eligible purchases in categories like gas and select bill payments through January 31, 2025.

Redeem now

Alt text: A table setting at a restaurant, advertising Chase DiningSM for reservations and takeout.

Chase DiningSM for Culinary Exploration

Explore the culinary scene with Chase DiningSM. Order takeout from local favorites or make reservations at restaurants, wineries, and bars nationwide, all within the Chase ecosystem.

Find cuisine

Explore Further Sapphire Benefits

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Exclusive Sapphire Offers

Discover a wealth of additional benefits, offers, and experiences tailored exclusively for Sapphire Reserve cardmembers, enhancing every aspect of your membership.

Learn more

Alt text: A stylized “Reserved” text, promoting Reserved by Sapphire experiences in culinary, sports, and entertainment.

Reserved by SapphireSM for Unique Experiences

Your Sapphire Reserve card unlocks access to Reserved by SapphireSM, a curated collection of extraordinary experiences spanning culinary delights, sports events, music festivals, and entertainment engagements.

Explore more

Alt text: Two people shaking hands, encouraging Refer-A-Friend program for Chase Sapphire cards.

Refer-A-Friend and Earn Bonus Points

Share the benefits of Chase Sapphire and earn up to 100,000 bonus points per year by referring friends to either Chase Sapphire card.

Refer now

Existing Sapphire Cardmember?

Sign in to manage your account, access exclusive content, and fully utilize your Sapphire benefits.

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New to Sapphire?

Explore the advantages of becoming a Sapphire cardmember and discover how a Sapphire card can enhance your financial lifestyle.

Learn more

Contact Chase for Support

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View the details of the Sapphire Reserve benefits offered on this page.

©2025 JPMorgan Chase & Co. JPMorgan Chase Bank, N.A. Member FDIC

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