Navigating your finances should be straightforward, and Bank of America is committed to providing you with the support you need. Whether you have a question about a transaction, need help managing your accounts, or require assistance with any of our services, Bank Of America Customer Support is readily available to assist you. This guide will walk you through the various ways you can connect with Bank of America for customer support, ensuring you find the most efficient solution for your needs.
Quick Digital Solutions for Immediate Assistance
For many common banking needs, Bank of America offers convenient digital solutions that can provide instant assistance. These tools are designed to help you manage your accounts and resolve issues quickly online. Here are some of the most frequently used digital services:
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Dispute an ATM/Debit Card Transaction: If you notice an unauthorized or incorrect transaction on your ATM or debit card, you can easily initiate a dispute online. This streamlined process helps you report and resolve fraudulent activity efficiently.
Dispute an ATM/Debit Card Transaction -
Dispute a Credit Card Transaction: Similar to debit card disputes, you can also dispute credit card transactions online if you identify any errors or unauthorized charges. This digital tool simplifies the process of protecting your credit card account.
Dispute a Credit Card Transaction -
Manage/Cancel Funds Transfers: Need to stop a pending transfer or manage your scheduled fund movements? Bank of America’s online platform allows you to easily manage and cancel fund transfers, giving you greater control over your transactions.
Manage/Cancel Funds Transfers -
Manage/Cancel Recurring Bill Pay: Take charge of your finances by managing or canceling recurring bill payments through Bank of America’s online service. This feature helps you adjust or stop scheduled payments as needed.
Manage/Cancel Recurring Bill Pay -
Request a Credit Line Increase: For eligible credit card accounts, you can request a credit line increase online. This convenient tool allows you to apply for a higher credit limit to meet your financial needs.
Credit Line Increase -
Balance Transfer Options: Explore balance transfer options and potentially save on interest by transferring balances to your Bank of America credit card. Check available offers and initiate transfers online for a more streamlined process.
Balance Transfer -
Zelle® for Fast Money Transfers: Utilize Zelle®, a fast and secure way to send money to friends, family, and others you trust, directly from your Bank of America account. This service offers a convenient alternative to traditional payment methods.
Zelle – a safe and easy way to send money fast -
Password Reset Assistance: Forgot your online banking password? Resetting your password is easy with Bank of America’s online password reset tool, ensuring you can regain access to your account quickly and securely.
Password Reset -
Update Contact Information: Keep your account information current by easily updating your contact details online. This ensures Bank of America can reach you with important account updates and communications.
Update Contact Information
Contact Bank of America Customer Support by Topic
For specific issues and inquiries, Bank of America provides categorized contact options to direct you to the most appropriate support team. Select a topic below to find the best way to get in touch for your particular need:
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General Inquiries About Bank of America: For general information about Bank of America, its services, and its history, you can find resources and contact details here.
About Bank of America -
Account Ownership Changes: If you need to make changes to account ownership, such as adding or removing owners, or dealing with deceased accounts, this section provides guidance and contact information.
Account changes -
ATM Support: For issues related to ATMs, including malfunctions, transaction problems, or locations, find the right contact points for ATM-specific support.
Automated Teller MachineATMs -
Auto Loan Assistance: Get support for your auto loans, whether you have questions about payments, account management, or financing options.
Auto loans -
Bank of America Login Issues: Having trouble logging into your Bank of America online or mobile banking? This section offers troubleshooting steps and contact methods for login-related problems.
Bank of America Login Issues -
CD & IRAs Support: For inquiries or support related to Certificates of Deposit (CDs) and Individual Retirement Accounts (IRAs), find the relevant contact information here.
CD & IRAs -
Checking & Savings Account Help: For all your checking and savings account needs, including balance inquiries, transaction issues, and account services, this is the dedicated support area.
Checking & savings -
Corporate & Institutional Banking: For corporate and institutional banking clients, dedicated contact information is available through this link.
Corporate & institutional banking -
Credit Card Services: Access comprehensive support for your Bank of America credit cards, covering everything from rewards and benefits to account management and fraud protection.
Credit cards -
Elder Financial Care Support: Bank of America provides specialized support for elder financial care, offering resources and assistance for seniors and their caregivers.
Elder financial care -
Estate Services Assistance: Navigating estate services can be complex. Bank of America offers support and guidance for managing accounts and finances related to estates.
Estate services -
International Travel Support: Planning to use your Bank of America accounts while traveling internationally? Get information and support for international travel-related banking needs.
International travel -
Investment & Wealth Management: For investment and wealth management inquiries, including Merrill Lynch services, dedicated contact information is available.
Investment & wealth management -
Medallion Signature Guarantee Services: Learn about and access Medallion Signature Guarantee services through Bank of America for secure document verification.
Medallion Signature Guarantee -
Medical & Professional Practice Loans: For medical and professional practices seeking loan solutions, Bank of America offers specialized lending services and support.
Medical & professional practice loans -
Military Banking Services: Bank of America is committed to serving military personnel with specialized banking services and support.
Military banking -
Mobile Banking Support: Get assistance with the Bank of America mobile banking app, including troubleshooting, feature inquiries, and mobile-specific support.
Mobile Banking -
Mortgage & Home Equity Support: For all your mortgage and home equity needs, from loan applications to account servicing, dedicated support resources are available.
Mortgage & home equity -
Notary Services Availability: Find information about notary services offered at Bank of America financial centers and how to access them.
Notary services -
Online Banking & Bill Pay Help: For general online banking and bill pay support, beyond password resets and specific issues, this section provides comprehensive assistance.
Online Banking & Bill Pay -
Power of Attorney Services: Understand and manage Power of Attorney related to Bank of America accounts with guidance and support from this section.
Power of attorney -
Privacy & Security Concerns: Address any privacy and security concerns related to your Bank of America accounts and learn about protective measures.
Privacy & security -
Small Business Banking Support: Small business owners can find dedicated banking support and resources tailored to their business needs.
Small business banking -
Student Banking Assistance: Students can access specialized banking support and information designed for their unique financial needs.
Student banking
Find Bank of America ATMs & Financial Centers Near You
Sometimes, in-person assistance is preferred. Use the Bank of America financial center locator to find the nearest branch or ATM for your banking needs. This tool helps you quickly identify convenient locations.
Schedule an Appointment for Personalized Support
For more complex financial discussions or to open a new account, you can schedule an appointment at a Bank of America financial center. This allows you to meet with a banking representative at a time that works best for you.
Connect with Bank of America Customer Support on Social Media
Bank of America also offers customer support through social media channels for quick questions and assistance. You can reach out through:
Facebook: Send a private message to Bank of America through their official Facebook page by clicking the “Send Message” button.
Bank of America Facebook Page
Twitter: Direct message @BofA_Help on Twitter for customer service inquiries. Ensure you are using the verified account for security.
Bank of America Twitter Support
Social Media Support Hours:
- Monday – Friday: 8 a.m. to 9 p.m. ET
- Saturday: 9 a.m. to 6 p.m. ET
- Sunday: 8 a.m. to 5 p.m. ET
When reaching out via social media, please do not include sensitive information such as account numbers or Social Security numbers for your security. Provide your name, ZIP code, phone number, and a brief inquiry, along with the best time to contact you.
Bank of America is dedicated to providing accessible and comprehensive customer support through various channels. Choose the method that best suits your needs and experience seamless assistance.
