Are you passionate about customer service and eager to build a career in the banking industry? Artisans’ Bank is seeking a motivated and customer-centric Branch Banker to join our dynamic team. This is an exciting opportunity to play a vital role in delivering exceptional banking services across various branch locations. If you thrive in a fast-paced environment, enjoy helping people, and are looking for a role with growth potential, we encourage you to apply!
About Artisans’ Bank
At Artisans’ Bank, we are committed to providing superior financial solutions and building lasting relationships with our clients. We pride ourselves on our community-focused approach and dedication to providing personalized service. As a Branch Banker, you will be at the forefront of our operations, directly contributing to our mission of helping customers achieve their financial goals.
Role Overview: Your Mission as a Branch Banker
As a Branch Banker, you will be the face of Artisans’ Bank, providing a welcoming and efficient banking experience for both new and existing customers. You will be responsible for a diverse range of duties, from processing transactions and assisting with account management to identifying customer needs and introducing them to the right financial solutions. This floating position offers variety and exposure to different branch environments, keeping your days engaging and your skills sharp.
Key Responsibilities: What You’ll Do Every Day
Your role as a Branch Banker will be multifaceted, requiring adaptability and a commitment to excellence in all tasks. Here’s a closer look at your daily responsibilities:
Teller Operations & Transaction Management
- Efficient Transaction Processing: Accurately and efficiently handle a variety of teller transactions, including deposits, withdrawals, check cashing, and money transfers.
- ATM & Vault Management: Assist with the daily operations of ATMs and vault procedures, ensuring accuracy and security.
- Maintaining Accuracy: Adhere to strict cash handling procedures and maintain meticulous records of all transactions to minimize errors and ensure compliance.
Customer Service Excellence & Sales Initiatives
- First-Class Customer Service: Provide prompt, courteous, and efficient service to every customer, whether on the teller line or platform.
- Problem Resolution: Address customer inquiries and resolve issues effectively and professionally, ensuring customer satisfaction.
- Account Management: Open new accounts for personal and commercial clients, service existing accounts, and assist with account closures, adhering to bank policies and procedures.
- Cross-Selling & Referrals: Identify customer financial needs and proactively cross-sell relevant bank products and services. Connect customers with specialized team members to address complex financial needs, fostering strong client relationships.
- Product Knowledge Expert: Develop and maintain a strong understanding of Artisans’ Bank’s products and services to effectively assist customers and identify sales opportunities.
Team Collaboration & Branch Support
- Team Player Mentality: Contribute to a positive and collaborative team environment, supporting colleagues and assisting with daily branch operations as needed.
- Adaptability and Flexibility: Float between various branch locations as required, demonstrating flexibility and adaptability to different team dynamics and branch environments.
- Operational Support: Assist with other duties as assigned, contributing to the smooth and efficient operation of the branch.
Compliance & Professional Standards
- Compliance Adherence: Strictly adhere to all corporate policies, procedures, and regulatory banking requirements, ensuring operational integrity and customer protection.
- Ongoing Training: Actively participate in ongoing compliance training and procedure reviews to stay informed and maintain up-to-date knowledge of banking regulations.
- Professional Conduct: Maintain a professional appearance and demeanor at all times, representing Artisans’ Bank positively.
- Risk Awareness: Actively communicate any potential audit or compliance risks to management, contributing to a culture of risk awareness and mitigation.
What We Are Looking For: Your Skills and Qualifications
Artisans’ Bank is seeking a detail-oriented and customer-focused individual with a strong work ethic and a desire to learn and grow in the banking industry.
Skills and Competencies
- Customer Service Champion: A genuine passion for providing exceptional customer service and building rapport with clients.
- Communication Prowess: Excellent oral and written communication skills, with the ability to clearly explain information and interact professionally with customers and colleagues.
- Sales & Persuasion Skills: Comfortable and confident in identifying customer needs and promoting bank products and services.
- Detail-Oriented Precision: Proven ability to pay close attention to detail and maintain accuracy in all tasks, especially in transaction processing and documentation.
- Computer Proficiency: Well-developed computer skills and the ability to quickly learn and utilize banking software and systems.
- Problem-Solving Abilities: Effective problem-solving skills to address customer inquiries and resolve issues efficiently.
- Team Collaboration: Ability to work effectively as part of a team, contributing to a positive and supportive work environment.
- Adaptability & Flexibility: Ability to adapt to different branch locations and work schedules, demonstrating flexibility and resilience.
Qualifications
- Education: High School diploma required; additional college-level courses are considered a plus.
- Experience: Previous cash handling experience is essential. Prior retail sales or banking experience is highly preferred.
- Schedule Flexibility: Ability to work a flexible weekly schedule, including 2-3 Saturdays per month, and travel to various branch locations as needed.
- Physical Stamina: Ability to stand for extended periods and perform the physical requirements of the role.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Prolonged periods of sitting and standing are required.
- Frequent use of hands and fingers for dexterity is mandatory.
- Must be able to walk, reach, push, and occasionally climb or balance, stoop, kneel, or crouch.
- Must be able to talk, hear, see, read, and write.
- Requires close vision, distant vision, depth perception, and the ability to adjust focus.
- Occasional lifting and moving of up to 10 lbs may be required.
Equal Opportunity Employer
Artisans’ Bank is an Equal Opportunity Employer and values diversity at all levels of its organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. We are a Drug-Free Workplace.
Ready to Join Our Team?
If you are a motivated and customer-focused individual seeking a rewarding career as a Branch Banker, we encourage you to apply today! Take the first step towards a fulfilling career with Artisans’ Bank and help us make a difference in our customers’ financial lives.
