From our beginnings in Providence, Rhode Island, Citizens Bank has significantly expanded its footprint. Today, we operate hundreds of branches and numerous corporate offices across the New England, Mid-Atlantic, and Midwest regions. Each Citizens Bank location, whether a corporate hub or a local branch, is designed to foster collaboration, support our team members, and contribute to the prosperity of the communities we serve. Explore some of our key locations to get a sense of our commitment to both our employees and customers.
Citizens Bank Johnston Campus Courtyard
Johnston, RI Campus: A Hub of Innovation and Collaboration
Our Johnston, RI campus, opened in 2019, brings together over 3,000 Citizens colleagues in a single, state-of-the-art facility. This location is more than just an office; it’s a vibrant community. Employees here enjoy scenic walking trails, athletic fields, and a courtyard perfect for outdoor gatherings. The Johnston campus embodies our commitment to employee well-being and a healthy work-life balance.
Key Teams:
- Technology
- Finance
- Audit
- Call Center
- Human Resources
- Operations
On-site Amenities:
- Athletic fields for various sports
- Full-service bank branch for convenient banking
- Coffee bar to fuel your day
- Modern fitness center
- Free parking for all employees
- Full-service cafeteria with diverse food options
- Outdoor patio with a cozy fire pit
- Walk-in health clinic with a nurse practitioner
- Scenic walking trails for relaxation and exercise
- Technology bar for IT support
Citizens Bank Charlotte Office Entrance
Charlotte, NC: Driving Digital Innovation in South Park
Located in the dynamic South Park area of Charlotte, NC, our office in Capital Towers is a hub for digital innovation. This location has a distinct “tech startup feel,” fostering a collaborative environment for forward-thinking professionals in the digital space. With amenities designed to encourage both work and play, it’s an ideal place for those shaping the future of banking technology.
Key Teams:
- Technology
- Digital Sales
- Mobile and Online Banking
Office Amenities:
- Fitness center to stay active
- Coffee machines for quick refreshments
- Collaborative and focus rooms for diverse work styles
- Free parking for employees
- Easy access to South Park restaurants and shopping
- Mother’s room and quiet room for personal needs
Citizens Bank Westwood Campus Building
Westwood, MA: A Bright and Modern Space for Brand and Creativity
Our Westwood, MA office is described as “bright, open, and modern,” bringing together our marketing and creative teams. This high-energy space is designed to bring the Citizens brand to life, fostering creativity and collaboration. Its proximity to the University Station Shopping Center provides employees with convenient access to a variety of amenities and services.
Key Teams:
- Marketing
- Operations
- Consumer Banking
- Technology
- In-house Creative (Greenhouse)
Workplace Amenities:
- Learning center for professional development
- Photo studio for creative projects
- UX research lab for user-centered design
- Café for casual meetings and breaks
- Outdoor patio and fire pit for relaxation
- Town hall space with stadium seating for large gatherings
- Technology bar for technical assistance
Citizens Bank Franklin Office Park and Pond
Franklin, TN: Home Lending Expertise in a Serene Setting
In Franklin, TN, our office, formerly Franklin American Mortgage Company, is home to our talented Home Mortgage team. The location offers a unique blend of professional focus and natural beauty, with green surroundings and walking paths. Its proximity to Nashville, “Music City,” adds an extra perk for employees who enjoy city life and entertainment.
Key Teams:
- Home Mortgage Operations
- Home Mortgage Technology
Employee Amenities:
- 24/7 fitness center for flexible workout schedules
- Cafeteria for convenient meals
- Weekly food truck options for variety
- Mobile car detail service for vehicle maintenance
- Wellness program to support employee health
- Park area with a pond and amphitheater for outdoor breaks
- Ping pong and bocce ball court for recreation
Citizens Bank Irving Office Fountain
Irving, TX: Urban Energy in Las Colinas
Our Irving, TX office is situated in the vibrant Las Colinas urban neighborhood, in the Williams Square building. This location is perfect for those who thrive in a bustling environment, with access to fine dining and entertainment options in this luxurious development. The Irving office connects our teams to the energy of a thriving urban center.
Key Teams:
- Retail Banking
- Loss Mitigation
- Research and Fulfillment
- Customer Service
- Collections
- Investor Claims
- Wholesale Lending
- Correspondent Lending
- Data Governance
Location Perks:
- Fitness center for employee wellness
- Full-service cafeteria for meals
- Weekly food truck options for variety
- Local coffee options and neighborhood restaurants nearby
Riverside, RI: Data Security and Team Fun at EPOC
Our Riverside, RI office, known as EPOC (East Providence Operations Center), is crucial for data security within Citizens Bank. While focused on safeguarding data, EPOC also emphasizes a fun and engaging work environment. The newly renovated patio is a popular spot for after-work gatherings and outdoor lunches, fostering team camaraderie.
Key Teams:
- Data Center Operations
- Risk Management
Office Amenities:
- Fitness center
- Cafeteria
- Free parking
- Outdoor patio and fire pit for social events
Citizens Bank Pittsburgh Office Downtown View
Pittsburgh, PA: Downtown Collaboration with City Views
Located in the heart of downtown Pittsburgh at Gateway Center, our Pittsburgh office brings together around 500 colleagues. This collaborative space offers views of Heinz Field and Point State Park, creating an inspiring work environment in the city center. The Pittsburgh location is focused on providing exceptional service to our customers.
Key Teams:
- Contact Center
- Operations
- Enterprise Experience (EXO)
- Retail – Citizens Virtual Assistants
- Corporate Banking
- Fraud & Claims
Downtown Amenities:
- Wellness Room for relaxation
- Peace Room for quiet reflection
- Coaching/Training Rooms for development
- Onsite parking garage
- Fitness center
- Coffee shop
- Close proximity to public transportation
Glen Allen, VA: Guiding Customers Through Homeownership
Our Glen Allen, VA office is home to our Home Lending group, assisting customers with the important milestone of buying a home. This location is characterized by productivity and a commitment to customer service, guiding individuals through the home buying process with trust and expertise.
Key Teams:
- Home Lending Operations (underwriters, processors, appraisers, account executives, closers)
Office Perks:
- Free parking
- Mother’s room and quiet room
Additional Corporate Locations
Beyond these featured offices, Citizens Bank has corporate locations in:
- Bridgeport, CT
- Stamford, CT
- Chicago, IL
- Canton, MA
- Medford, MA
- Boston, MA
- Southfield, MI
- Manchester, NH
- Jersey City, NJ
- Marlton, NJ
- Short Hills, NJ
- Albany, NY
- Cheektowaga, NY
- New York City, NY
- Melville, NY
- Rochester, NY
- Columbus, OH
- Cincinnati, OH
- Cleveland, OH
- Philadelphia, PA
- Washington, PA
- Providence, RI
- Warwick, RI
Branch and Wealth Center Locations: Convenient and Customer-Focused
Our branch banks and dedicated Wealth Centers are strategically located to provide accessible and convenient services to our customers. In-store branches offer high-traffic locations within supermarkets, while stand-alone branches are designed for a personalized customer experience. Wealth Centers provide a modern setting for financial planning discussions.
Citizens Bank Branch Location
Explore our full list of branch locations here to find the nearest Citizens Bank location.
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