Switching to Bank of Hawaii for its touted mobile app seemed like a smart move, especially with the promise of TouchID login. However, the reality has been a login nightmare, a stark contrast to the seamless experience with Bank of America. The Bank of Hawaii app frequently denies access, forcing password resets that inexplicably invalidate logins across both the app and website. Imagine the inconvenience of being locked out repeatedly simply trying to Login Bank Of Hawaii and transfer funds.
This login issue isn’t a one-off glitch; it’s a recurring problem. Recently, even the website login failed, compounding the frustration. Resolving this required a lengthy two-hour wait on their automated service line just to speak to a human representative. To be told that these login problems could persist for years is unacceptable. If the app is so fundamentally flawed that users are advised to rely on the website instead, then why offer it at all? This poorly functioning app actively hinders access to accounts, achieving the opposite of its intended purpose.
Releasing an app riddled with login bugs and then admitting to no immediate fixes is detrimental to customer trust. Bank of Hawaii should urgently address these login bank of hawaii app issues or remove it from circulation until it’s genuinely user-ready. As it stands, the app is more of an obstacle than a helpful tool for managing finances.
