Encountering a ‘Secure Connection Failed’ error when attempting to access your Natwest Online Banking can be a frustrating experience. Unlike typical browsing, where such errors are rare, this issue seems to surface specifically with NatWest’s online banking platform for some users. It’s understandably concerning when accessing a national bank’s website is hindered by secure connection problems. Mozilla, as the browser developer, and NatWest, as the banking service provider, should ideally collaborate to resolve these underlying issues to ensure seamless access for their users.
One common workaround, as highlighted by users, involves clearing the browser cache. While effective, this solution often leads to the inconvenience of losing autofill data and having to reset saved search preferences across the browser. This raises questions about the specific browser data that might be causing this recurring connection problem with NatWest online banking.
To pinpoint the cause and find a more targeted solution, let’s explore clearing specific browser data. Instead of a full browser history clear, try focusing solely on the cache. Most browsers offer a detailed option within their history clearing feature, allowing you to uncheck all data categories except ‘Cache’. Test if clearing only the cache resolves the ‘Secure Connection Failed’ error when accessing NatWest online banking. This will help determine if cached data is indeed the culprit.
Another potential source of the issue could be website-specific cookies previously set by NatWest’s online banking site. Cookies store website data in your browser and sometimes outdated or corrupted cookies can interfere with secure connections. Clearing cookies specifically for NatWest can be done without affecting cookies from other websites.
Here’s how to clear NatWest website cookies:
While on any webpage, you can:
- Right-click on an empty area of the page and select “View Page Info,” then navigate to the “Security” tab and click “Clear Cookies and Site Data.”
- Alternatively, access the browser menu, go to “Tools” or “History,” find “Page Info” or “Website Information,” then “Security,” and finally “Clear Cookies and Site Data.”
- Another method is to click the padlock or information icon (‘i’) located in the address bar, then select the arrow button, “More Information,” and the “Clear Cookies and Site Data” button.
In the dialog box that appears, you should see entries related to the current website (NatWest). This allows you to remove cookies specifically associated with NatWest online banking. After clearing the cookies, reload the NatWest online banking page and check if the ‘Secure Connection Failed’ error persists.
By systematically isolating whether the issue stems from the browser cache or website cookies, we can better understand the root cause of the ‘Secure Connection Failed’ error with NatWest online banking. Identifying the specific data element causing the problem is crucial, not just for individual users but potentially for NatWest to address and prevent these errors on a broader scale, ensuring a more reliable and secure online banking experience for everyone. If these steps do not resolve the issue, consider contacting NatWest customer support for further assistance, as the problem might be related to your account or their server-side configurations.
