PNC Bank has long been committed to providing cutting-edge online banking solutions, especially for its business customers. This commitment to superior digital service was publicly acknowledged when PNC Bank’s Business Banking website, accessible through Pncbank.com Online Banking, was honored as one of North America’s top small business web platforms by Speer & Associates, a respected financial services consulting firm. This recognition coincided with the launch of PNC’s enhanced Business Bank Financial Center, showcasing the bank’s continuous efforts to improve online functionality for small businesses.
Speer & Associates conducted a comprehensive survey evaluating 107 financial institutions across the U.S., Canada, and Latin America. PNC Bank’s business site distinguished itself, securing a fourth-place ranking. The survey specifically praised the platform for “offering the most robust and balanced Web site” among large regional financial institutions. Furthermore, the findings highlighted the PNC site’s exceptional usability and functionality, key elements for busy small business owners needing efficient online tools.
Thomas Nist, then Senior Vice President and Manager of PNC Business Banking, expressed his enthusiasm about the accolade. He noted that this recognition from Speer & Associates validated PNC Bank’s focus on delivering exceptional online banking experiences for small businesses. Nist emphasized that the newly enhanced site was designed with ease of navigation in mind, offering an even wider range of services tailored to the needs of business owners, their companies, and their employees.
The Business Bank Financial Center, accessible through pncbank.com online banking, empowers customers with 24/7 access to crucial financial management tools. Business owners can effortlessly check account balances, execute fund transfers between business accounts, request check copies, initiate stop payments, and generate credit reports – all at their convenience, any time of day or night. This accessibility and convenience clearly resonated with PNC’s business clientele. Data revealed a significant 46 percent increase in online banking usage among PNC Bank business customers between October 2001 and April 2002. This surge in online adoption was part of a larger trend, as PNC Bank also experienced a 53 percent increase in business checking customers from 2000 to 2001.
Nist further elaborated on PNC Bank’s strategic vision, stating, “Many small business owners need 24-hour, seven-day-a-week access to up-to-the-minute account information and other online services. Our goal is to provide them the resources they need to manage their daily financial activities with the added convenience that an online environment affords.” The design philosophy behind the PNC Bank Business Bank Financial Center, accessible via pncbank.com online banking, prioritized a clean and user-friendly interface. This design choice aimed to streamline access to the services most frequently used by business customers. Moreover, the updated site was intended to enhance user awareness of the comprehensive suite of products and online capabilities offered by PNC Bank.
A diverse array of online banking tools and information became readily accessible to customers through the Business Bank Financial Center, reinforcing the value proposition of pncbank.com online banking. These tools included:
- Account Link® for Business: This powerful tool enabled PNC Bank customers to access real-time business account information, seamlessly transfer funds between PNC Bank deposit accounts, request stop payments, export data for spreadsheet analysis, and grant controlled access to designated employees with customizable viewing and transaction permissions.
- Online HR Terminal Service for 401(k) Management: Business owners utilizing PNC Bank’s retirement services could efficiently manage their company’s 401(k) programs through the online HR Terminal Service, simplifying plan administration.
- [email protected] for Web Services: Through a strategic alliance with an e-services provider, PNC Bank offered website creation and hosting services via the [email protected] program, catering to businesses needing an online presence.
- PNC Merchant Services: For businesses engaged in e-commerce, PNC Merchant Services provided crucial credit card processing support for online transactions, facilitating smooth and secure online sales.
- Instant Credit Reporting Service: The platform offered an integrated credit reporting service, allowing businesses to generate credit reports instantly, aiding in informed decision-making.
- Online Loan and Deposit Application Center: The Application Center streamlined the process of applying for business loans and deposit products, enabling businesses to initiate applications online for increased efficiency.
- Business Bank Resource Center: A comprehensive Business Bank Resource Center was incorporated, offering an extensive library of valuable business banking information. This included national and regional economic forecasts prepared by PNC economists, providing businesses with insightful economic perspectives.
- Account Link® by Web for Personal Accounts: Recognizing the integrated financial lives of business owners, PNC Bank enabled business customers to conveniently access many of their personal bank accounts through Account Link® by Web, PNC Bank’s online banking platform for consumer customers, all within the same digital ecosystem accessible through pncbank.com online banking.
PNC Bank, N.A., a subsidiary of The PNC Financial Services Group, Inc., is a major provider of financial services, offering a wide range of deposit, credit, treasury management, and capital markets products and services to small businesses. Additionally, PNC Bank serves retail customers with deposit, electronic banking, and credit products, as well as non-FDIC insured brokerage products through its branch network.
The PNC Financial Services Group, Inc. (NYSE: PNC), headquartered in Pittsburgh, stands as one of the United States’ largest and most diversified financial services organizations. Its comprehensive offerings encompass regional community banking, corporate banking, real estate finance, asset-based lending, wealth management, asset management, and global fund services, demonstrating its broad reach and expertise in the financial sector. For small business owners and larger enterprises alike, pncbank.com online banking remains a central hub for accessing PNC’s award-winning and continuously evolving suite of digital financial services.
