Need to get in touch with Chelsea Groton Bank? We’ve compiled all the essential contact information you need to connect with their customer service, schedule appointments, explore video banking, and more. Whether you prefer phone, email, or mail, find the right way to reach Chelsea Groton Bank for your banking needs.
Reach Out by Phone
For immediate assistance and to connect with any department or employee, Chelsea Groton Bank’s Customer Care Center is just a phone call away. Dial 860-448-4200 or 855-572-1500 for all bank-related inquiries. Their dedicated team is ready to provide you with the support you need.
Schedule an Appointment
Planning a detailed discussion about your financial future or specific banking products? Chelsea Groton Bank makes it easy to schedule an appointment at your convenience. Simply visit their online scheduling portal to choose a category, select the product you’re interested in, and pick a time, location, and meeting format that suits your schedule.
Schedule an Appointment
Experience Video Banking
For a modern, convenient banking experience, connect with a Chelsea Groton Bank video banker in real-time. Using your phone, tablet, or computer, you can have a face-to-face conversation and conduct your banking needs from anywhere. It’s a secure and efficient way to get personalized service.
connect with a Chelsea live video banker
Text Communication (Coming Soon!)
Chelsea Groton Bank is enhancing its communication channels to include text messaging soon. You will be able to text 860-448-4200 to start a conversation with their Customer Care team. Keep an eye out for this feature for quick and easy communication. Message and data rates may apply. View Terms and Conditions and their Privacy Policy.
Contact via Email
For non-urgent inquiries or detailed questions, you can reach Chelsea Groton Bank via email at [email protected]. This is a great option for sending documents or outlining complex issues that require a comprehensive response.
Mailing Address
For formal correspondence or to mail documents, please use the following mailing address for Chelsea Groton Bank:
Chelsea Groton Bank
904 Poquonnock Road
Groton, CT 06340
Get Directions via Google Maps
Telephone Banking Services
Access your accounts and conduct transactions 24/7 with Chelsea Groton Bank’s Telephone Banking service. Call 800-816-2472 for automated assistance anytime. Relay calls are also accepted for your convenience.
Fax Information
For sending documents via fax, please use the following numbers:
- General Fax: 860-448-4219
- Loan Servicing Fax: 860-448-4139
Download Fax cover sheet
Report a Lost Debit Card
If you need to report a lost or stolen debit card immediately, please call 1-833-337-6075. This dedicated line ensures prompt action to protect your account.
Loan Inquiry Assistance
Chelsea Groton Bank provides specific email addresses for different loan-related inquiries to ensure your questions are directed to the right experts:
- Loan Payoffs/Mortgage Release: [email protected]
- Taxes and Insurance (Escrow): [email protected]
- General Loan Servicing Questions: [email protected]
Interpreter Services
Chelsea Groton Bank is committed to serving everyone. If you require interpreter services, they offer LanguageLine Solutions®. Call their Customer Care Center at 860-448-4200 or visit a branch to connect with a trained interpreter in 240 languages, including American Sign Language.
Customer Care Operating Hours
The Customer Care Center is available during the following hours:
- Monday-Friday: 8:00am-7:00pm
- Saturday: 8:00am-3:00pm
Find a Chelsea Groton location near you.
Media Contact
For all media inquiries, please email the marketing department at [email protected].
Chelsea Groton Bank offers multiple convenient ways to get in touch, ensuring you can always access the support and services you need. Choose the contact method that best suits your inquiry and experience their commitment to customer service.
