Navigating your finances has never been easier with Citizens Bank’s digital banking platform. Whether you’re in Batesville, Arkansas, or anywhere else, accessing and managing your accounts is at your fingertips. This comprehensive guide answers your frequently asked questions about Citizens Bank’s digital banking services, ensuring you can confidently handle your banking needs online.
How to Block and Unblock Your Debit Card in Digital Banking
Misplaced your debit card? No worries. Citizens Bank’s digital banking allows you to quickly block your card to prevent unauthorized use and just as easily unblock it if you find it again.
- Log in to your Citizens Bank digital banking account.
- Locate the Card Management tile on your dashboard.
- Click the toggle slider next to the card you wish to block to turn it off. This immediately blocks your debit card, preventing any further transactions.
If you later find your card, simply return to the Card Management tile and click the toggle next to the blocked card again to turn it back on. Your card will be instantly reactivated and ready for use.
Viewing Pending Transactions on Your Account
Stay informed about your account activity by viewing pending transactions. This feature allows you to see transactions that have been authorized but haven’t yet fully posted to your account balance.
- Log in to your Citizens Bank digital banking.
- Select the account you want to review.
- On the account dashboard, find the Activity tile or Transactions section in the mobile app. This area displays all account activity, including pending transactions.
Printing Transaction History in Online Banking
Need a hard copy of your transaction history? Citizens Bank online banking makes it simple to print your account transactions. Please note that this feature is currently only available in the online banking platform, not the mobile app.
- Log In to Citizens Bank Online Banking through your web browser.
- Click on the Accounts tab to view your account list.
- In the Accounts section, choose the specific account you need transaction history from.
- Within the Activity section of your chosen account, locate and select the printer icon. This icon is typically found in the top right corner of the transaction activity area. Only the transactions currently displayed in the Activity section will be available for printing.
- A print screen will appear, showing a preview of your transactions and print settings.
- Configure your print settings as needed in the dialog box and click Print to finalize.
Scheduled Transfers in the New Digital Banking System
Transitioning to a new digital banking system can raise questions about existing settings. Rest assured, if you had scheduled transfers in Citizens Bank’s previous digital banking system, they have been seamlessly migrated to the new platform. This includes:
- External Transfers: Transfers scheduled between your Citizens Bank accounts and accounts at other financial institutions.
- Account Transfers: Transfers set up within Citizens Bank, whether between your own accounts or to other Citizens Bank accounts.
You can review and manage your scheduled transfers within the “Transfers” section of the new digital banking system.
Adding Tags, Notes, and Images to Transactions
Personalize your transaction history and enhance your financial record-keeping by adding tags, notes, or images to transactions within Citizens Bank digital banking.
- Log in to your Citizens Bank digital banking account.
- Click on any account from your account list.
- Select Transactions (in the mobile app, this may be a separate tab or section).
- Select the specific transaction you wish to modify to open the transaction details page.
- On the transaction details page, you will find icons to:
- Add Tags: Categorize transactions for better tracking and budgeting.
- Add Notes: Include memos or reminders about the transaction for your future reference.
- Add Images: Attach receipts, invoices, or photos related to the transaction.
- Follow the on-screen prompts after clicking each icon to add the desired information.
- Once you’ve finished adding tags, notes, or images, simply close the transaction detail page or tap to save your changes.
Any tags, notes, and images you attach to transactions will be synchronized across all devices when you log in to Citizens Bank digital banking in the future, ensuring you have access to your personalized transaction details wherever you are.
Downloading Transaction History in Digital Banking
For offline record-keeping or integration with financial software, Citizens Bank digital banking allows you to download your transaction history. This feature is available in online banking and the mobile app.
- Log In to Citizens Bank Digital Banking.
- Click Accounts.
- In the Accounts section, select the account for which you want to download transactions.
- In the Activity area, look for and select the download icon, which is typically located next to the print and search icons.
- In the Download Activity window, specify your desired Date range and File Type (common options include CSV, QIF, or OFX).
- Click Download to initiate the download process. Your transaction history file will be saved to your device.
Making Transfers Between Your Citizens Bank Accounts
Moving money between your Citizens Bank accounts is straightforward with digital banking.
- Log In to Citizens Bank Digital Banking.
- Online: Click Move Money > Transfers > Make a Transfer.
- Mobile App: Tap the slide-out menu > Transfer > Make a Transfer.
- Select your “To” and “From” accounts from the dropdown menus.
- Enter the amount you wish to transfer.
- For recurring transfers or to schedule for a future date, click More Options to adjust the frequency and date.
- Click Submit to complete your transfer.
Setting Up Transfers To and From External Accounts
Citizens Bank digital banking facilitates transfers between your Citizens Bank accounts and accounts at other financial institutions after a one-time external account verification process.
Adding an External Account:
Desktop:
- Log In to Digital Banking.
- Click on Move Money.
- Click Transfers.
- Click +External Account to begin linking a new external account.
- Follow the prompts to confirm a small deposit amount that Citizens Bank will make into your other financial institution account. This verification process typically takes 1-2 business days.
Mobile App:
- Log in and tap the menu icon.
- Click Settings.
- Click External Account to set up a new linked account.
- Follow the prompts to confirm a small deposit amount into your other financial institution.
Once your external account is verified, you can schedule one-time or recurring transfers to or from that account.
Important Note: Transfers to another financial institution may take 3-5 business days to process.
International Transfers and Wire Transfers
Currently, direct external transfers through digital banking are designed for domestic financial institutions only. External Transfers are not available for international institutions as they are processed using Routing and Account numbers within the US banking system.
For international transfers or domestic wire transfers, please contact Citizens Bank directly at 870.793.4441. Our customer service team can assist you with setting up these types of transactions.
Deleting Accounts from Your Transfer List
If you need to remove an account from your transfer list, you can manage this within digital banking. If you encounter any issues deleting accounts yourself:
- Click on Support within digital banking to request account deletion.
- A Citizens Bank customer service team member will process your request and remove the account from your transfer options.
Accessing the Secure Message Center in Digital Banking
Need to communicate securely with Citizens Bank? The digital banking secure message center is your direct line.
- Log in to Citizens Bank Digital Banking.
- Mobile App: Select Messages from the mobile menu.
- Online Banking: Click the envelop icon typically located in the top right corner.
- To initiate a new message, click Start a Conversation.
- Type your message in the secure window and click Send.
A Citizens Bank customer service representative will respond to your message as quickly as possible, providing assistance through this secure channel.
Reordering Checks Through Digital Banking
Running low on checks? Reordering is convenient through Citizens Bank digital banking.
- Log in to Citizens Bank Digital Banking.
- On your account dashboard, click on your checking account from the account list.
- On the account details page, find the options section.
- Click on the Reorder checks link. This link will typically take you to a check ordering service where you can verify your information and place your reorder.
Logging Out of the Citizens Bank Mobile App
Managing your security is important, and understanding how to log out of the mobile app is key.
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Mobile App Logout: Unlike traditional log out buttons, the Citizens Bank mobile app automatically ends your active session each time you navigate away from the app. Simply exit the app by switching to a different app or returning to your phone’s home screen. When you reopen the app, you will be required to re-authenticate.
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Removing Device Association: For enhanced security, if you want to completely disconnect your device from your account:
- Go to the Menu > Settings > Remove Profile.
- This action removes all association between your account and the mobile device. You will need to enter your full username, password, and complete the 2-Factor authentication process each time you access the app after removing the profile.
Resolving Account Balance Visibility Issues in the Mobile App (Android)
If you are using an Android device and are unable to see your account balance in the Citizens Bank mobile app:
- Go to your device’s Settings.
- Select “Citizens Bank” from the list of apps.
- Look for and select the option Show Balance and Activity.
- Ensure this option is enabled (typically toggled to the “on” position). Your balance should now be visible within the app.
If you continue to experience issues or have further questions, please send a secure message through digital banking or call Citizens Bank at 870.793.4441.
Searching for Transactions in Digital Banking
Finding specific transactions within your account history is easy with the search functionality in Citizens Bank digital banking. You can search by amount, date, tags, or keywords.
Online Banking:
- Log in to Citizens Bank Online Banking.
- Click Accounts.
- In the Accounts section, select the account you want to search within.
- In the Activity section, click the magnifying glass icon to initiate a search.
- Click on Search and sorting options to access Advanced Search in digital banking.
- In the Advanced Search window, apply specific search filters (date range, amount range, keywords, etc.) and click Search.
Mobile App:
- Log in to the Citizens Bank Mobile App.
- Select your account you wish to search.
- Select Transactions.
- Tap the magnifying glass icon.
- Tap the icon again to utilize Advanced Search options and filters.
Sending Secure Messages in Digital Banking
Initiating a secure conversation with Citizens Bank is convenient across all devices.
- Log in to digital banking through the Citizens Bank website or mobile app.
- Desktop: Click the envelope icon in the upper right-hand corner of digital banking.
- Mobile App: Select Conversation from the dashboard menu.
- Click Start a conversation or the conversation icon on mobile.
- Type your message in the provided field and click Send.
A Citizens Bank customer service team member will respond to your inquiry as promptly as possible.
Logging Out of Digital Banking (General)
Maintaining the security of your account information is crucial. Here’s how to properly log out of Citizens Bank Digital Banking.
Online Banking (Browser):
- When accessing digital banking through a web browser, click on your name typically located at the top right-hand corner of the screen.
- Select “Sign Out” from the dropdown menu. You will be redirected to the Citizens Bank website homepage, and your digital banking session will be securely closed.
Mobile App:
- As mentioned earlier, simply closing the app or switching to another app on your mobile device automatically logs you out of the Citizens Bank mobile app.
Citizens Bank in Batesville, AR, is committed to providing you with secure and user-friendly digital banking tools. This guide is designed to help you make the most of these services. For any further assistance, please do not hesitate to contact our customer service team.
